Customer experience is the ultimate differentiator. Don’t leave your customers out in the cold when they have questions. Give them the AI based self-care tools they want.Millions of customers are using Wysdom AI today to get quick, effective and personalized answers to their questions.
Web searches return thousands of results forcing your customers to work to filter out the irrelevant info, forums deliver mostly noise and take up customer’s time. The problem is that these tools are blind to customer’s unique characteristics and the answers are generally useless.
Wysdom is a turnkey AI based Digital Care solution. Wysdom combines the latest in AI technologies with massive amounts of data to deliver targeted relevant solutions directly to customers. Wysdom is delivered as a turnkey solution, all the tech hosted in the cloud and the AI training is part of the package.
that solves today’s problems and scales to the size of the IoT. Wysdom uses Natural Language Processing enhanced by data from many sources and a turnkey analytics driven knowledge management solution. This service can be delivered through a native app, web browser or CRM tool to ensure your customers get the best knowledge to satisfy their needs.
to continuously train the Wysdom AI. The training includes adding meta-data to every article allowing an article to “find” the customer when they need it without the typical hassles involved in traditional self-care.
Wysdom is built to support the scale and diversity of the devices in the Internet of Things. Wysdom integrates easily into existing Carrier environments and can support virtually any piece of hardware.
Using the Wysdom turnkey knowledge service delivered through a native app directly to customers results in over 50% of customer questions answered and not escalated.
xiRadio’s 4th Radio broadcast features a tremendous panel of IoT Gurus.The panel included CrowdCare’s very own Jeff Brunet who had a very informative discussion about the IoT.
Contact us to get access to our Wysdom demo
Latest CrowdCare News CrowdCare Launches Broadband/Cable Module to Support Demand from MSOs for Multi-Channel Digital Care Bots