Wysdom News

17 Dec

Improving Self-Care with the Combination of Context and Natural Language Understanding


The current crop of self-care tools are generally ineffective and in many cases drive mobile customers to call into a contact center, the opposite of what they’re supposed to deliver. Sure, customers can view bills, make changes to their services and browse for new packages, which is a great leap forward compared to 10 years […]

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10 Dec

CrowdCare Adds Resources in the U.K. To Meet Growing Demand for Advanced Customer Self-Care in the European Market


CrowdCare Corporation, provider of the world’s most advanced self-care solutions for connected devices, is pleased to announce it has expanded into the U.K. with a new resource based there. Geoff Casely, a 20 year veteran of the EMEA mobile telecoms industry, is now working with mobile operators across the region to increase customer satisfaction, raise […]

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23 Nov

North American Tier 1 Carrier Deflects Almost 50% of Support Calls with Contextual Search Powered by CrowdCare’s Wysdom Platform


CrowdCare Corporation, provider of the world’s most advanced customer self-care solutions for connected devices, is pleased to announce that a Tier 1 Wireless Provider in North America has rolled out the Wysdom contextual self-care platform. By implementing Wysdom as part of their customer care app, the Tier 1 provider is getting quick, effective and personalized answers to customers’ questions […]

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23 Jul

CrowdCare Brings on Industry Veterans to Support Growth


CrowdCare Corporation today announced the appointments of Phil Leighton as Vice President of Client Services to oversee the rapidly expanding implementation team, and Dahl Morrison as Vice President of Sales and Business Development to head up the growing sales organization. Phil joins CrowdCare to oversee and lead our Client Services solutions planning and implementations, Professional […]

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23 Jul

Customer Self-Care in the Connected World


A huge shift in customer service is underway. The number of connected mobile devices has now surpassed the world’s population. With billions of connected mobile devices in the hands of consumers around the world and the constant introduction of new innovative technologies, carriers who strive to deliver an exceptional customer experience are facing significant challenges. […]

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25 Feb

CrowdCare To Launch Wysdom 2.0 Self-Care Platform at Mobile World Congress.


Latest release pairs real-time device checkup based on thousands of actual customer questions with natural language self-care. CrowdCare Corporation today announced the release of Wysdom 2.0, featuring the most recent enhancements to CrowdCare’s context-enhanced natural language self-care solution designed to enable service providers to deliver a great support experience for the Internet of Things (IoT). […]

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21 Oct

CrowdCare Corporation Raises Additional $3.5 Million In Funding


CrowdCare Corporation Raises Additional $3.5 Million In Funding to accelerate the deployment of CrowdCare’s context-aware self-care platform, Wysdom, as the Customer Support Layer for the Internet of Things (IoT). October 21, 2014 (Toronto, ON) – CrowdCare Corporation today announced they have raised an additional $3.5 million to further advance the deployment of Wysdom, a real-time […]

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