Wysdom News

15 Aug

Is your customer service ready for the IoT?


The IoT customer service challenge Most people agree that the IoT is on it’s way. Sure, it might be overhyped like many emerging technologies, but connecting more and more devices with affordable wireless connections seems like a no-brainer. What will we see from the IoT in two years or 20? No one can say for […]

Read More
16 Jun

CrowdCare adds Facebook messenger support to award winning Wysdom self-care solution


CROWDCARE News Release FOR IMMEDIATE RELEASE CrowdCare adds Facebook messenger support to award winning Wysdom self-care solution June 15, 2016 (Toronto, ON) – CrowdCare, provider of the world’s most advanced artificial intelligence based digital care solutions, has launched its Facebook Messenger interface to allow customers to chat with companies through Messenger and receive rich personalized […]

Read More
18 May

CrowdCare, a leading AI company, appoints Arif Hirani VP Worldwide Sales


News Release FOR IMMEDIATE RELEASE CrowdCare, a leading AI company, appoints Arif Hirani VP Worldwide Sales May 18, 2016 (Toronto, ON) – CrowdCare Corporation, provider of the world’s most advanced artificial intelligence based self-care solutions for connected devices, is pleased to announce that it has appointed Arif Hirani as Vice President of worldwide sales and […]

Read More
03 May

Crowdcare, a leading AI company, chosen as TiE50 Top Startup


News Release FOR IMMEDIATE RELEASE Crowdcare, a leading AI company, chosen as TiE50 Top Startup May 3, 2016 (Toronto, ON) – CrowdCare Corporation, provider of the world’s most advanced artificial intelligence based self-care solutions for connected devices, is pleased to announce that it has been selected as a “2016 TiE50 Top Start-up” for the prestigious […]

Read More
14 Apr

4 Keys to Finding the Best Self-Care Solution 


As discussed in my last blog, reducing customer effort by enabling digital self-care is a proven way to improve the customer experience. But, how do you choose the right self-care solution for your customers? How do you ensure the self-care tools you put in place are truly effortless to use, easy and convenient to access […]

Read More
18 Mar

Surprise; Your customers just aren’t that into you


When customers have problems or questions about the products and services they use, all they really want is a quick, effective answer. They are probably already in pretty bad mood given that their product or service has failed to deliver as expected, so why further irritate them with a painful support process. Regardless of what […]

Read More
18 Feb

CrowdCare Now Delivering Enterprise Search As A Turnkey Service To Radically Improve The Customer Self-Care Experience With 50% Of Questions Automatically Answered


February 18, 2016 (Toronto, ON) – Corporation, provider of Enterprise Search as a Turnkey Service for carriers and IoT service providers, is pleased to announce the Wysdom solution now automatically answers more than half of all customer questions. After more than a year of system training using analytics to identify the most common customer questions, […]

Read More
09 Feb

Are you ready for your customer’s high customer service expectations with the IoT?


As I noted in my last blog, more and more IoT devices and services are going to infiltrate every aspect of home, work and play. A key message here to IoT service providers is that customers don’t care about your product or service; they only want them to deliver on promises. Customers don’t want to […]

Read More
19 Jan

CrowdCare’s Wysdom Self-Care Platform Now Supporting Multiple Languages


CrowdCare Corporation, provider of the world’s most advanced contextual self-care solutions for connected devices, is pleased to announce they have launched a multi-language module to enable mobile carriers to provide advanced multi-lingual self service for their customers. Starting with the rollout of French for one of Canada’s leading mobile brands, Fido, the Wysdom platform provides […]

Read More
14 Jan

Will IoT customer care suck? An IoT customer service challenge


Most agree that the Internet of Things is on it’s way but whether it arrives in 2 years or 20 is anyone’s guess. But when you step back and look at it from 50,000 feet, connecting more and more devices with affordable wireless connections just seems like a no-brainer. It will have a huge impact […]

Read More