Wysdom News

14 Apr

4 Keys to Finding the Best Self-Care Solution 

As discussed in my last blog, reducing customer effort by enabling digital self-care is a proven way to improve the customer experience. But, how do you choose the right self-care solution for your customers? How do you ensure the self-care tools you put in place are truly effortless to use, easy and convenient to access […]

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18 Mar

Surprise; Your customers just aren’t that into you

When customers have problems or questions about the products and services they use, all they really want is a quick, effective answer. They are probably already in pretty bad mood given that their product or service has failed to deliver as expected, so why further irritate them with a painful support process. Regardless of what […]

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18 Feb

CrowdCare Now Delivering Enterprise Search As A Turnkey Service To Radically Improve The Customer Self-Care Experience With 50% Of Questions Automatically Answered

February 18, 2016 (Toronto, ON) – Corporation, provider of Enterprise Search as a Turnkey Service for carriers and IoT service providers, is pleased to announce the Wysdom solution now automatically answers more than half of all customer questions. After more than a year of system training using analytics to identify the most common customer questions, […]

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09 Feb

Are you ready for your customer’s high customer service expectations with the IoT?

As I noted in my last blog, more and more IoT devices and services are going to infiltrate every aspect of home, work and play. A key message here to IoT service providers is that customers don’t care about your product or service; they only want them to deliver on promises. Customers don’t want to […]

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19 Jan

CrowdCare’s Wysdom Self-Care Platform Now Supporting Multiple Languages

CrowdCare Corporation, provider of the world’s most advanced contextual self-care solutions for connected devices, is pleased to announce they have launched a multi-language module to enable mobile carriers to provide advanced multi-lingual self service for their customers. Starting with the rollout of French for one of Canada’s leading mobile brands, Fido, the Wysdom platform provides […]

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14 Jan

Will IoT customer care suck? An IoT customer service challenge

Most agree that the Internet of Things is on it’s way but whether it arrives in 2 years or 20 is anyone’s guess. But when you step back and look at it from 50,000 feet, connecting more and more devices with affordable wireless connections just seems like a no-brainer. It will have a huge impact […]

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17 Dec

Improving Self-Care with the Combination of Context and Natural Language Understanding

The current crop of self-care tools are generally ineffective and in many cases drive mobile customers to call into a contact center, the opposite of what they’re supposed to deliver. Sure, customers can view bills, make changes to their services and browse for new packages, which is a great leap forward compared to 10 years […]

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10 Dec

CrowdCare Adds Resources in the U.K. To Meet Growing Demand for Advanced Customer Self-Care in the European Market

CrowdCare Corporation, provider of the world’s most advanced self-care solutions for connected devices, is pleased to announce it has expanded into the U.K. with a new resource based there. Geoff Casely, a 20 year veteran of the EMEA mobile telecoms industry, is now working with mobile operators across the region to increase customer satisfaction, raise […]

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23 Nov

North American Tier 1 Carrier Deflects Almost 50% of Support Calls with Contextual Search Powered by CrowdCare’s Wysdom Platform

CrowdCare Corporation, provider of the world’s most advanced customer self-care solutions for connected devices, is pleased to announce that a Tier 1 Wireless Provider in North America has rolled out the Wysdom contextual self-care platform. By implementing Wysdom as part of their customer care app, the Tier 1 provider is getting quick, effective and personalized answers to customers’ questions […]

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23 Jul

CrowdCare Brings on Industry Veterans to Support Growth

CrowdCare Corporation today announced the appointments of Phil Leighton as Vice President of Client Services to oversee the rapidly expanding implementation team, and Dahl Morrison as Vice President of Sales and Business Development to head up the growing sales organization. Phil joins CrowdCare to oversee and lead our Client Services solutions planning and implementations, Professional […]

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