Wysdom News

Monthly Archives: December 2015
17 Dec

Improving Self-Care with the Combination of Context and Natural Language Understanding


The current crop of self-care tools are generally ineffective and in many cases drive mobile customers to call into a contact center, the opposite of what they’re supposed to deliver. Sure, customers can view bills, make changes to their services and browse for new packages, which is a great leap forward compared to 10 years […]

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10 Dec

CrowdCare Adds Resources in the U.K. To Meet Growing Demand for Advanced Customer Self-Care in the European Market


CrowdCare Corporation, provider of the world’s most advanced self-care solutions for connected devices, is pleased to announce it has expanded into the U.K. with a new resource based there. Geoff Casely, a 20 year veteran of the EMEA mobile telecoms industry, is now working with mobile operators across the region to increase customer satisfaction, raise […]

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